Managing Leads

Where they come from

• The contact form on your company profile.
• A listing you published.
• A development page, if you are a developer.
• An agent's profile, if they manage their own — those go to that agent rather than to the firm.

What you get

The person's name, email, phone number if they gave one, what they said, which property they were asking about, and how they prefer to be contacted. The portal gives you a button for each: email, phone and WhatsApp. You reply directly, from your own address or number, not through us.

Answering them

Answer in the way the person asked to be contacted; someone who chose email and gets a phone call usually says so later in a review. If the property has gone, say that and say what else is close rather than staying silent — the complaint we see most often is not a refusal but no reply at all.

What you may do with the details

Use them to answer that enquiry. Adding someone to a marketing list because they asked about one apartment is not what they agreed to, and the UAE's personal data protection law is built on consent for a stated purpose. If you want to keep in touch beyond the enquiry, ask.

Frequently asked questions